If it’s after five minutes, and before you’ve replied, it’ll send a new notification. If your lead sends a second message within five minutes of their first message, and before you’ve replied, your Slack notification will update with the latest message in the conversation. Your notifications will update automatically in Slack, depending on a few factors: You can easily close conversations from Slack, using the command /closed in a conversation's channel: You’ll need the Inbox product to automatically assign replies to conversations to teammates. Note: If you want to reassign a conversation to yourself when you reply, choose ‘Assign to me when I reply’ in your Assignment preferences in Intercom. The conversation will still remain assigned to the teammate who first replied. If you add a teammate to a conversation channel in Slack and they send your lead a reply, it will become a group conversation in Intercom. While chatting from Slack, you can take many of the same actions on your conversations as you could in Intercom:

If you integrate any other tools with Intercom, like Salesforce, your data will automatically sync across these tools when you update them from Slack. If a lead is attached to more than one company in Intercom, you won’t see the company name field in Slack. To update a qualification attribute, you’ll need to type the attribute as one word and in lower case letters after the Slack command, e.g. Simply use the command /qualify to view and edit your lead’s qualification data, or click the ‘Qualify’ button under your lead’s conversation: Once you start chatting to your leads, you can easily qualify them in Slack too. Gifs generated by Slack or third party apps (like Giphy) will not send to your leads.Įdited Slack messages - if you edit a message in Slack after you send it, it will not change the message your Intercom lead receives. Messages written in Slack threads or as comments on files. Important: If you'd like all teammates to be able to reply to and close Intercom conversations in Slack, you'll need to set your permissions in Slack to allow everyone create channels and archive Slack channels. Your Slack replies will be visible in your Intercom inbox, and vice versa. You can also send emojis, attachments and gifs as normal. Note: The Admin who installed the Slack App will be added to the channel, as its creator.Īnything you write in this channel will send as a reply to your lead in Intercom.

Install slack watch app